Privacy Policy: Soft Kept

Soft Kept (“we”, “us”) respects your privacy. This policy explains what we collect when you shop with us and how we use it.

What we collect

• Checkout details (name, email, shipping address, and payment details handled by our payment processor)
• Personalization text you submit for Nest Letters and Words to Keep prints
• Site analytics and advertising measurement tools we use to run Soft Kept
• Messages you send to support

How we use it

• To fulfill and ship your order, including sharing name, address, and personalization with our print partners
• To send order and shipping updates
• To improve Soft Kept and, where allowed, send marketing you opt into
• To answer support requests

Who we share with

• Shopify (store platform)
• Print partners: only what is needed to print and ship
• Email provider for transactional and opted-in marketing messages
• Payment processor
• Analytics and ads tools used to operate Soft Kept

We do not sell personal information.

Your choices

• Unsubscribe links on marketing email
• Request access or deletion by emailing support@softkept.com (we honor applicable US state privacy rights)
• Browser controls for cookies and tracking

Children

Soft Kept is not directed at children under 13.

Contact

Privacy or support: support@softkept.com